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Return and Refund Policy - Renovation Stockroom
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RETURN AND REFUND POLICY

 

*Please read this carefully before sending us any product for return or refund as Renovation Stockroom will be guided with the following return policy. Unapproved returns which are received may not be processed.

 

If you have any questions about our return policy please feel free to call us at 1-903-243-7041 or email support@renovationstockroom.com

 

All returns must be pre-approved by Renovation Stockroom

 

Within 30 days (from date of acceptance), a product may be returned for full refund subject to the product being in its new and unused condition. It must be 100% complete with all parts, instructions and undamaged packaging, exactly as originally supplied, and so that it is fit for resale. Sorry but we are unable to refund ‘used’ or ‘installed’ products. The return must be received within 30 days of acceptance date and we recommend that appropriate shipping insurance is obtained because we are not responsible for any loss or damage of a product being returned. All returns must be shipped in a separate, appropriate shipping carton with suitable packing materials to avoid damage at the sender’s expense.

 

All shipping charges associated with the return, except manufacturer defect, are the responsibility of the customer.

 

Any product returned, except for manufacturer defect must be accompanied with a packing slip or subject to a 5% restocking fee. The products you are purchasing are among the best in the industry.

 

If a product is defective, has a missing part or has been damaged in shipping, you must contact us within 72 hours of acceptance date through our website, e-mail or by phone to be eligible for prepaid return postage.

 

After approval, Renovation Stockroom will send you a postage label for you to exchange the defective product for a new product.

 

In all, Renovation Stockroom strives to provide our customers with exceptional quality products and service.

 

Immediately you initiate a Return for a refund, you are required to ship the product back to Renovation Stockroom to the following address:

 

Renovation Stockroom

3200 Earhart Drive
Carrollton, TX (Texas) 75006

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you have returned a product with a claim of defective or missing parts and we have sent you a prepaid return label and after inspection we deem that the product is in perfect condition without defects, the cost of postage will be deducted from your total refund amount. If you are approved, then your refund will be processed, and a credit will automatically be applied to your payment instrument or original method of payment, within a certain amount of days.

 

If you haven’t received a refund yet, first check your bank account again. Then contact your payment instrument, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@renovationstockroom.com